About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

139 ratings and 83 comments received in the last 90 days.

11 August 2024

Everything was very good .The only downside was that shipping seemed to take a long time

08 August 2024

Charlotte was brilliant from our first meeting to the handover of the car.

04 August 2024

V smooth no nonsense interaction

03 August 2024

Sales person Lewis Gibbons was helpful and informative throughout the process. Nothing was too much trouble and all our questions were dealt with professionally.

03 August 2024

The salesman was excellent, frienly and knowledgeable.

02 August 2024

The is the second Mini puchased from Exeter Mini we returned due to fantastic service given by Charlie Barlow.

02 August 2024

Really helpful and clear. Efficient preparation for the delivery.

29 July 2024

Just a truly enjoyable experience

26 July 2024

Relaxed, attentive staff regularly asked questions and listened to my answers taking on board my views in order to ascertain my needs, and help me to decide on my choices.

24 July 2024

We love our Mini Countryman. And we're very happy with the attention received at all stages of the purchase.

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24 July 2024

Salesman very knowledgeable and explained everything to me in a way I could understand.

08 July 2024

I had excellent service from Richard Tyson

07 July 2024

Curtis was helpful and took care to check my understanding

03 July 2024

New centre is good Mini could have more space.

03 July 2024

The whole experience was perfectly satisfactory, however, there was one issue at the time of collection. The vehicle was not ready because it had not been charged up.

03 July 2024

Casper the salesman was great. The showroom was comfortable.

03 July 2024

Everything was carefully explained and I felt I could trust this garage and, in particular, the representative handling my enquiry, I was given all the information needed and the best possible deal.

02 July 2024

I was made to feel confident and supported throughout, from making choices to collecting my new car. I felt I was given a personal service and all sales staff were friendly and helpful, making it an exciting and pleasant experience.

02 July 2024

Excellent customer service as always, new dealership, same results...

02 July 2024

Very professional and friendly. No hard sell.

14 September 2024

It was fine, nothing special.

13 September 2024

Confident that work will be carried out with fully trained staff.

11 September 2024

Friendly reception, useful video check of the vehicle. Efficient staff

11 September 2024

Easy to find, comfortable area to sit. Polite and helpful staff.

11 September 2024

Very happy

11 September 2024

The service we have had has been excellent.

09 September 2024

Great service

08 September 2024

Last minute booking due to busted fuel filler cap release mech.

08 September 2024

Completed job

08 September 2024

Love the free valet and wash

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07 September 2024

Excellent knowledgable agent

05 September 2024

Friendly and helpful staff, car ready on time

04 September 2024

Everything was explained and the staff could not have been more helpful

03 September 2024

Generally happy with the service, but had a 50 minute wait to get the keys, despite arriving at the time slot I was allocated and about 10 minutes after receiving the call to say the car was ready.

03 September 2024

Dealt with very quickly and car was ready in just over 3 hours

03 September 2024

The service advisor Ellis was first rate. The video report was also very helpful.

03 September 2024

I now have to possibly unplug a factory fitted option. Thankfully the vehicle hasn't noticed any battery issues yet.

02 September 2024

Did as advised and costed

31 August 2024

Very pleasant, efficient and helpful staff

29 August 2024

Excellent service. Bit of confusion over a recall - no big deal. They lent me an i4 BMW. Slightly different in size but a very interesting and positive experience driving an electric car.

28 August 2024

value for money, good customer service.

27 August 2024

There were some issues with the car cleaning following new tyres but it was resolved to my satisfaction without pushing.

23 August 2024

As the inspection took place a video record was sent to me showing and explaining everything in detail

22 August 2024

All good, getting the health check video while I was waiting was helpful.

22 August 2024

I know you are busy but the twice that we have used you since purchasing the mini we have had to wait a month before we could get our vehicle seen to. On both occasions we did phone straight away when out car indicated it needed attention

19 August 2024

Work carried out efficiently and warranty EGR replacement. BMW goodwill gesture much appreciated .

18 August 2024

Service took longer than quoted

16 August 2024

Dani was very helpful with regard to current and future works. The only issue was that my Vertu Service Plan could not be located so I had to pay for the service. I have now tracked down the account number so it should be possible to put this right.

14 August 2024

Didn't have time for car cleaning

12 August 2024

As above

11 August 2024

Just time hanging around.

10 August 2024

Car was clean on return with all paperwork presented and explained

08 August 2024

No problems.

07 August 2024

Amber was friendly and efficient

03 August 2024

Brilliant staff. Very helpful and easy to deal with. Receptionist with iPad who greeted you was very helpful.

31 July 2024

My Mini electric developed a very serious problem that took over 2 months to analyse and repair. During that time the service staff - particularly Douglas Fisher and Mika Brosius kept me updated with developments - this was reassuring.

26 July 2024

Understood that I needed a place to work while waiting - really took care of me

23 July 2024

There was nothing to fault

22 July 2024

I loved the video and report I was emailed

22 July 2024

Top notch

21 July 2024

Good service from beginning to end.

18 July 2024

The work was carried out in the time stated and I had the use of a good Mini courtesy car

18 July 2024

I was well attended to

16 July 2024

Car serviced in the time promised and came back all washed and vacummed.

16 July 2024

I was quoted a price, it was that price, and I was sent a video which was helpful and my drop off and pick up were easy and professional

16 July 2024

Your good but nobody is perfect

15 July 2024

Easy to use. Good service

15 July 2024

All problems apparently solved!

14 July 2024

Every detail was raised and attended to , even cleaned my mini , it felt different and more responsive after its service .

13 July 2024

My mini passed its MOT! Nuff said!

11 July 2024

The service was flawless for Keira.she kept me informed throughout the service appointment.. a credit to the team

08 July 2024

Greeted with a smile .. efficiently received and kept informed !

07 July 2024

Can't fault it

06 July 2024

Everything was great

03 July 2024

Car was in for longer than expected and a loan car was arranged with no hassle

02 July 2024

It's Vertu Barnstaple . Always accommodating but similarly dealt with my concerns in a professional manner.

01 July 2024

I was made comfortable and I booked the car I was told if would be in for the day so they gave me a bus pass so I went into town with my daughter in law

01 July 2024

Easy to deal with, exxcellent staff, and nice new premises. Both people I dealt with were excellent, I csnt remeber the first person but the second was Dani.

30 June 2024

Excellent professional steering wheel replacement.

30 June 2024

The assistant who was assigned to me was clear and polite and helpful - checking if anything extra needed looking at whilst service was being carried out and kept me informed of pick up time

29 June 2024

Good customer service, kept me informed as I stayed on site, and I was able to work whilst waiting.

26 June 2024

All staff friendly. I was well looked after with progress updates provided.

23 June 2024

They kept me up to date with the progress on my car, and were friendly and helpful

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